Celtic Rural Retreats Ltd.
Self Catering Holiday Homes.

Acceptance and Confirmation of your Booking is subject to the following conditions: -

Your Conditions Of Hire

Please read this page carefully. When you book your holiday with us you are entering into a contract which binds you and us in various ways. Your contract is with Celtic Rural Retreats Ltd. Your holiday may be the most important family purchase you make this year. So we believe that the obligations between you and us should be clear, concise and fair.


(1) Arrival and Departure Times
Arrival times are between 16.00 and 20.00 hours on the day of arrival. Departure time of 10.00am, latest on day of departure is imperative. No later time is allowed. These times must be strictly adhered to. In the event that you are unable to arrive at the specific time, please inform the manager (028-21764 ) of your time of arrival. We cannot guarantee acceptance of an earlier or later arrival time request, however we will endeavour to do all possible to accommodate you.


(2) Accommodation Capacity
For insurance reasons the total number of clients staying at each holiday home must not exceed the maximum capacity. As the capacity in each home may vary, it is important that you check with www.celticruralretreats.com  website in advance, to ensure you do not exceed the limit, which applies to the house you booked. The company reserves the right to terminate the contract and remove the occupants from the holiday home should the number of client’s staying exceed the maximum capacity for the said holiday home.

(3) Bed Linen
Bed linen and towels are supplied free of charge in each holiday home per stay. When a holiday home is being rented for more than 1 week, you may liase directly with the Manager if fresh bed linen is required.


(4) Security/Breakages Deposit & Cleaning
A refundable security deposit of E100.oo per week will apply. The deposit will be refunded and credited to the client’s credit card account once the Housekeeper is satisfied that the terms and conditions of rental have been complied with and no damage has occurred. Final cleaning is included in the rental charge, but failure to leave the accommodation in a clean and tidy condition, will result in a charge of E60.00. .


(5) Booking Deposit
A booking deposit of E200.00 per holiday home per week is required. No invoice or letter of confirmation can be dispatched to you until all deposits have been received.


(6) Balance of Payment
75% holiday home rental must be paid, no later than four weeks prior to rental commencement date. Late payments may result in the holiday home bookings being cancelled without advance client’s notification. The Rental Balance and Security/Breakages Deposit is payable on arrival .


(7) Cancellation by Customer
In the event that you wish to cancel your holiday home reservation, the following charges will apply. Outside eight weeks from arrival date you FORFEIT your booking deposit.
Within the eight weeks of commencement the balance will only be refunded if we are successful in re-letting the property. There will not be a refund if the customer arrives late or vacates the property prior to expiration of their booking. We recommend that travel insurance is taken out to cover such problems.




(8) Electricity Charges
A standard charge of E35.00 per week applies for electricity usage whilst using the holiday home. This charge is debited to the client’s credit card on departure. Central heating is on a meter. Clients are charged per litre of oil used. This charge is debited to the client’s credit card on departure.

(9) Insurance
It is strongly recommended that client’s take out holiday insurance to cover the possibility of cancellation charges.

(10) Default by the consumer
The consumer is obliged to ensure that all documentation and details issued to you by Celtic Rural Retreats Ltd is correct. In the unlikely event that you do not agree with our documentation, it must be brought to our attention immediately.

(11) Pets
Pets are not permitted in any holiday home under any circumstances.

(12) Behaviour
Celtic Rural Retreats Ltd. reserves the right to terminate this contract if the behaviour or conduct of the customer either prior to or during a holiday is likely to endanger the safely or well being of other customers in the party or that of the customer himself/ herself.

(13) Right to Decline
Celtic Rural Retreats Ltd reserves the right to refuse, alter or cancel a booking even after receipt of final balance payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such instances, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to expiration of their booking.

(14) Liability
Celtic Rural Retreats Ltd, its employees or agents shall not be liable for any damage, loss or personal injury which may be sustained by persons or property at any time during the reserved stay.

(15) Disabled Persons
It shall be the consumer’s responsibility to disclose, prior to booking, to Celtic Rural Retreats Ltd any physical or mental condition of a member of the party, which may be relevant. Celtic Rural Retreats Ltd reserves the right to decline or provide a holiday for a disabled person where in our mind that holiday would be inconsistent with the special needs of a disabled person.

(16) Complaints
In the unlikely event of a complaint, it should be brought to the attention of the manager. Failing a satisfactory resolution the complaint should be placed in writing within 14 days to Customer Service Department, Celtic Rural Retreats Ltd., Avenue House, Boreenamanna Road, Cork City, Ireland.